You Must
be on a computer with an internet connection on to log into
the system.
Login
Screen - From here you can login and use the program.
Section
4 - Troubleshooting
If you receive one of the following messages:
Click problem to see solution.
1.
Warning: JavaScript not enabled!
2. Warning: Cookies not enabled!
3. Warning: Older browser detected!
4. Warning: Directory not writable!
5. Warning: File not writable!
6. Warning: Persistent Filelock!
7. Warning: Server too busy!
8. Warning: License Expired!
9. Warning: Program Corrupted!
Symptom 1
Warning: JavaScript not enabled!
This web application requires JavaScript. Please check to
make sure JavaScript is enabled in your browser and try
again.
Cause
This error is usually caused by not having JavaScript enabled
in your browser. Quite often people choose to surf the web
without having JavaScript enabled.
Resolution
Depending on the browser you are using there are two resolutions;
Microsoft Internet Explorer : Select "Tools
- Internet Options" from Internet Explorer's menu bar. Select
the "Security" tab from the tab bar. On this page there
should be a button titled "Custom Level..." Click this button.
Scroll down to where it says "Scripting." Select "Enable"
from the "Active Scripting" menu. JavaScript will now be
enabled.
Netscape Navigator : Select "Edit - Preferences"
from Netscape Navigator's menu bar. Click on "Advanced"
and check "Enable JavaScript" JavaScript will now be enabled.
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Symptom 2.
Warning: Cookies not enabled!
This web application requires cookies. Please check to make
sure cookies are enabled in your browser and try again.
Cause
This error is usually caused by not having Cookies enabled
in your browser. People sometimes turn cookies off in their
web browser due to privacy concerns.
Resolution
Depending on the browser you are using there are two resolutions;
Microsoft Internet Explorer : Select "Tools
- Internet Options" from Internet Explorer's menu bar. Select
"Security" from the available tab bars open. On this page
there should be a button titled "Custom Level..." Click
this button. Scroll down to where it says "Cookies." Select
"Enable" from both the "Allow cookies that are stored on
your computer" and "Allow per session cookies (not stored)"
menu. Cookies will now be enabled.
Netscape Navigator : Select "Edit - Preferences"
from Netscape Navigator's menu bar. Click on "Advanced"
and check "Accept all cookies" Cookies will now be enabled.
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Symptom 3.
Warning: Older browser detected!
This web application requires a version 4.0 or better web
browser. Please upgrade your browser and try again.
Cause
The web browser you are using is an outdated browser. Page
Publisher only operates on version 4.0 browsers or higher.
Resolution
You need to download and install a higher version browser.
Visit Microsoft
to download the most recent version of Internet Explorer
or visit Netscape
to download the most recent version of Netscape Navigator.
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Symptom 4.
Warning: Directory not writable!
This web application needs to be able to create data files.
Please ask your server administrator to make the following
directory writable: Directory Name
Cause
This error is usually caused by not making the displayed
directory (in the error message) writable.
Resolution
Depending on the operating system you are using the solutions
may vary: For Unix, to make the directory writable user
chmod to change the permissions to 777. If you are not familiar
with how to do this then contact your Server Administrator
and ask them to make the directory displayed in the error
message writable. For Windows NT, use the Windows NT control
panel to make the directory writable. If you do not have
access to this or you are not familiar with this contact
you Server Administrator
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Symptom 5.
Warning: File not writable!
This web application needs to be able to write to it's data
files. Please ask your server administrator to make the
following file writable: Filename
Cause
This error is usually caused by not not making the displayed
file in the error message writable.
Resolution
Contact your Server Administrator and ask them to make the
file displayed in the error message writable.
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Symptom 6.
Warning: Persistent Filelock!
This web application uses temporary "file locks" to ensure
that only one user can update data at a time. The program
was halted while in the middle of writing data and the file
lock will need to be removed manually to avoid data corruption.
Please ask your server administrator to remove the following
directory: Directory Name
Cause
This error is caused when the program is unexpectedly stopped
while it is writing data to a file.
Resolution
Contact your Server Administrator and ask them to delete
the file displayed in the error message.
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Symptom 7.
Warning: Server too busy!
The server is currently too busy to process your request
right now. Please wait a moment and then try again.
Cause
The server that your software is installed on may be handling
too many requests at one moment and not have enough bandwidth
to process your request. Page Publisher warns you of this
problem.
Resolution
Wait a few minutes and try to process your request again.
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Symptom 8.
License Expired!
The license for this product has expired. Please contact
us for assistance by clicking
here
Cause
Your license on your software has expired.
Resolution
Contact us by clicking
here and we'll work with you to resolve the problem
promptly.
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Symptom 9.
Program Corrupted!
One or more of this programs files have been corrupted or
modified. Please re-install the program or contact The Sandy
Rowley Design Team for assistance by clicking
here.
Cause
Your program has been corrupted due to internal problems
with the software.
Resolution
Try re-installing your Page Publisher software in the same
directory as the previous one. Your data files should stay
intact. If the problem continues to re-occur click
here and we'll handle and resolve the problem promptly.
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